TY - BOOK AU - Freed,Jann E. AU - Klugman,Marie R. ED - American Council on Education. TI - Quality principles and practices in higher education :different questions for different times / (Acc: 3162): different questions for different times SN - 1573560529 (alk. paper) U1 - 378.1 FRE 22 PY - 1997/// CY - [Washington, D.C.], Phoenix, Ariz. PB - American Council on Education, Oryx Press KW - Education, Higher KW - Total quality management ER -