000			01574nam a22001697a 4500
005			20240424095843.0
008			210420b ||||| |||| 00| 0 eng d
020			_a978-0-07-174556-7
082			_ae-book (SD)
100			_4Parkinson, J. R. _qGrossman, G.
245			_aBecoming a successful manager : _bpowerful tools for making a smooth transition to managing a team /
260			_aNew York : _bMcGraw Hill, _c2010.
300			_aiv, 221 p. : _bill., &Tables ; _c----
504			_aIncludes bibliographical index.
520			_aAcknowledgments v A Note from the Authors vii Part I: Knowing the Territory 1 1 What Is a Professional Manager? 3 2 Defi ning Your Role 15 3 The Staff Mosaic—Working Together 23 4 Understanding Each Person in Your Department 39 5 Clarifying What You and Your Employees Have in Common 47 Part II: Establishing a Solid Departmental Foundation 53 6 Adopting Positive and Productive Attitudes 57 7 Perpetuating a Problem-Solving Culture 69 8 Listening—Really Listen and You Will Hear More than Words 87 9 Mastering the Art of Asking Questions 103 10 Eliminating Weeds from Your Departmental Garden 117 11 Giving the Gift of Constructive Criticism 127 Part III: Building on Your Foundation 135 12 Hiring the Right People 139 13 Conducting Meaningful Performance Reviews 149 14 Delegating Effectively and Empowering Employees to Take Risks 159 15 Mastering Productive Meetings Is as Easy as PIE 171 16 Resolving Confl icts 185 17 Handling Harassment 195 18 Moving Forward 203 Appendix 207 Index 213
942			_2ddc _cEB
999			_c8870 _d8870